Customer Service
Hire the Top-Notch VA Customer Service From Pakistan
A properly maintained customer support system matters a lot in the success of a business. Satisfied customers are fruitful for the prospects of the business. Hiring a customer support personnel can help uphold the company’s brand image in front of the people and strengthen the business-customer relationship in the long run. Virtual Assistant Pakistan is open to offer remote sales & customer support staff that can handle your bulk enquiries on the virtual network or social media, perform quick follow-ups on meetings or appointments, and reorganize your sales structure. Stay in touch with us to get a high-quality service.
We look after the technical stuff!
We’ll take charge of orientation, onboarding and technical aspects such as access, platforms & systems.
Performance & results matter
Our Team Leaders oversee your VA’s work and communication with you to make sure your expectations are met.
1 week free & fast replacement
If for any reason you’re not happy with your VA, we’ll find you a new replacement fast and include 1 week of free VA Service to allow your new VA to settle in.
Our Customer Service Virtual Assistant Undergoes a Multiplicity of Tasks
A customer service support VA can perform on the front of your business. They strive hard to make your customer interactions valuable and paying. By getting closer to the customer response, a VA can make amendments to the performance to make it more appealing for them and to ensure a good working experience between the company and the client. VA Pakistan is proud to have an exceptional team of sales and customer support representatives who have always excelled in providing outstanding support service. Their inquiry handling, issue resolution and customer dealing are unparalleled to any other. We aim to convert each customer interaction into a positive impression. Following are the areas of our VA’s performance running successfully.
Customer Service
- Answer customer enquiries
- Create and update customer support scripts
- Live Chat and Instant Messenger
- Processing orders
- Online community management
- Posting to forums and blogs
- Pre-sales questions
- Processing unsubscribe requests
- Respond to forums/boards
- Billing and technical support
- Send emails and newsletters to subscribers
- Moderate comments and reviews
- Update customer records
- Create customer accounts and logins
Customer Success Management
- Managing high-value customers
- Send reminders about calls and meetings
- Developing and maintaining relationships with key stakeholders
- Serving as a customer advocate by providing feedback to the team to improve better solve customer’s challenges
- Generate progress reports for the client and work with our data analyst
- Customer onboarding
- Track important dates (e.g birthdays, anniversaries)
- Organise cards and gifts
- Set and schedule appointments
- Confirm appointments and attendance
Qualities of Our Capable Customer Service Virtual Assistant
- Conscientiousness: Work with absolute precision by giving attention to every inch.
- Interactive: Absorbs high spoken or written communication power and responds to the client’s query at the earliest possible.
- Compassionate: Possess an empathetic attitude to listen actively to the client’s issues and resolve them accordingly.
- Rational: Have a balanced personality to manage or organize things in time.
Low-cost Customer Services Compared to Local Services
Virtual Assistants Pakistan connects you with an experienced Customer Support VA from Pakistan that can cost you much less when compared to the rate of a service provider hired locally. Here is a sheer comparison of the cost differences concerning the per annum salary of a VA and a local employee. Furthermore, hiring a VA also saves you from paying additional overhead and also from the costs of new recruitments.
| Role Example | Local employee | Virtual Assistant |
|---|---|---|
|
Customer Service Assistant
|
$54,038
|
$28,000 (save $26,038/yr) |
Work Experience
Customer Support
- Customer Enquiries
- Customer Support, Live Chat & Instant Messenger (live chat, email, Facebook/Instagram Messages)
Administration
- Database Management/Data Entry
- Follow-ups and Reminders
- Email/Calendar Management
- Follow up email/letters using templates
- Client experience management
- Spreadsheet Creation & Management
- Monitoring user and customer behaviours and competitive keywords
- Basic Website Content Update
- Communication & Liaisons
- Documents Storage & Organisation (Cloud Accounts)
- Document Template Creation
Research
- Gathering data and reporting
- Lead Generation
- Industry & competitor research
- Research hashtags and social media trends
Digital Marketing
- Email newsletter campaigns
- Content distribution
- Marketing schedule management
Social Media Support
- FB Enquiries
- Content distribution
- Marketing schedule management
How do I hire a CS Virtual Assistant today?
